Clínica Raiz
Clínica Raiz
Clínica Raiz

Last updated: 19/07/2025

IDENTIFICATION ELEMENTS

Name: Barbosa André, Lda.
Trade name: Root Clinic
Professional domicile: Tv. da Prelada 636, 4250-377 Porto
Registration number with the Bank of Portugal: (number to be inserted, if applicable)
 Information on credit intermediaries registered with the Bank of Portugal can be found at:
👉 https://clientebancario.bportugal.pt/

Contact:
 Phone: 910 162 145
Email: clinica@clinicaraiz.pt

DESCRIPTION OF THE CREDIT INTERMEDIATION ACTIVITY

  • Credit intermediary category: Credit intermediary in an ancillary capacity
  • Lending credit institution: COFIDIS
  • Exercise regime: Activity carried out under non-exclusivity
  • Services provided:
     A Barbosa André, Lda., through Clínica Raiz, is authorized by COFIDIS to:
    • Presenting and proposing credit agreements to consumers
    • Providing assistance to consumers in the context of preparatory acts or pre-contractual management in relation to credit agreements not presented or proposed directly by the company
  • Receiving and delivering valuables:
     A Barbosa André, Lda. is prevented from receive or deliver any monetary value related to the formation, execution or early fulfillment of credit agreements.
  • Authority supervising the activity:
     Bank of Portugal

MEANS AND PROCEDURES FOR SUBMITTING COMPLAINTS

1. Complaints to Barbosa André, Lda.
 Consumers can submit complaints via Physical or electronic complaints bookavailable at Clínica Raiz and at www.livroreclamacoes.pt.

2. Complaints to the Bank of Portugal:
 You can submit complaints directly to the Bank of Portugal using the following form:
👉 https://clientebancario.bportugal.pt/formulario-nova-reclamacao

MEANS OF ALTERNATIVE DISPUTE RESOLUTION

A Barbosa André, Lda. is a member of the following alternative dispute resolution (ADR) entities:

  • National Center for Consumer Conflict Information and Arbitration
  • Porto Consumer Information and Arbitration Center
  • Consumer Conflict Arbitration Center of Vale do Ave
  • Consumer Conflict Arbitration Center of the Coimbra Region
  • Algarve Consumer Conflict Arbitration Center
  • Lisbon Consumer Conflict Arbitration Center

Consumers can turn to these entities for complaints and dispute resolution related to the credit intermediation activity carried out by Clínica Raiz.